Frequently asked Questions :

The suits ?

Our jerseys are of a quality similar to jerseys sold 3 times more expensive elsewhere. All our jerseys are manufactured in China.

How long does the delivery take ?

Delivery time to Europe: 7 to 9 working days (Can go up to 14 working days in the current situation)

Can I track the delivery?

Yes, 2 days after your order you will automatically receive a tracking number. The latter can be inserted on our package tracking page.

If I am not satisfied, can I return my order?

Yes, a 14-day money-back guarantee is offered for all orders onultimatebasket.com

Where can I have my order delivered?

We deliver to mainland France, Belgium, Luxembourg and Switzerland.

We are working to make Ultimebasket available in as many countries as possible. If we do not yet deliver to your home, let us know by sending an email to contact@ultimebasket.com.

I have a problem with tracking, who should I contact?

We are really sorry ! Sometimes the tracking number takes a little time to update. If the situation does not change or if your package is lost, contact us at contact@ultimebasket.com and we will help you as quickly as possible.

What is your return policy ?

Would you like to return a product to us? This is possible, as long as it is intact, unopened and in its original packaging.

For any returns, please send us an email to contact@ultimebasket.com specifying your order number, the product(s) returned, the reason(s) for the return . We will then send you a return label and will reimburse the product(s) concerned once received.

The exchange or refund of your items is possible within 14 days from the date of receipt of the order.

What should I do if I received the wrong product?

If there is an error in your order, contact our team at contact@ultimebasket.com we will find a solution quickly.

Payments

What payment methods do you accept?

We accept payments by credit card (Visa, MasterCard, Maestro and American Express).

Is the payment secured ?

Obviously. Payments by credit card on the site are made via the secure Stripe payment system.

When will my card be charged?

Your card will be charged as soon as your order is accepted.

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